Job Description

Job Description

Job Description

Be the leader who shapes communities and inspires teams! As an Area Manager, you’ll go beyond day-to-day management—leading with purpose, mentoring Community Managers, and driving excellence across your assigned communities. In this impactful role, you’ll provide strategic oversight, deliver strong leadership, and help elevate the resident experience while creating lasting, positive change.

Position Responsibilities

• Be the face of AAM by developing a working relationship with community board members and having monthly conversations with boards of directors.
• Accompany Community Managers on property tours to drive – inspect – coach/mentor and develop an understanding of properties; track property inspections through Board Vue
• Provide ongoing Leadership, Direction and Training to Community Managers.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Maintain Annual & Board Meeting dates with communication dates, addresses and notes.
• Have and maintain a community watchlist with concerns, keep regional director updated with concerns.
• Attend Emergency Meetings with Manager as necessary.
• Attend Annual & Board Meetings as needed and randomly for training, mentorship and development and to check for quality of management.
• Maintain a professional demeanor when representing AAM at all meetings and functions.
• Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Vice President
• Conduct bi-weekly touch base meeting with managers to gain understanding of their communities and address any concerns or questions.
• Assist with property/manager assignments.
• Train and supervise assigned personnel by providing leadership and direction and prepare and provide input on annual and 90 day reviews.
• Review, proofread and approve all mailings, notices, newsletters, etc.
• Review / Verify Board Packets are prepared per AAM and Board standards S-drive files are being maintained for Communities.
• Review property Inspection Reports.
• Handle escalated homeowner calls where homeowner is requesting to speak to someone above the manager.
• Participate, train, mentor, assist and monitor annual AAM processes such as budget, process to ensure completion of deadlines are achieved.
• Review Community Websites regularly for accuracy, content, updates, etc.
• Review SharePoint Task Lists, Board Vue, Community Status Reports, etc. regularly to ensure the manager is performing per AAM and Board standards.
• Attend transition turnover meetings from Developer Division, homeowner controlled or New Community properties.
• Maintain Annual Calendar for all Managers to ensure it remains updated.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff effectively and delegate job duties as necessary.
• Ability to seek out and acquire new business.

Physical Demands & Work Environment

• Utilizing personal automobile for commuting to and from assigned communities.
• Walking and/or driving around communities to inspect common areas per management contract.

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