Job Description

Studio Member Experience Specialist

Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events, and activations to our community. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel at managing steady priorities in a lively environment, remain highly organized, and possess the ability to work well with others to contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is dedicated to delivering the highest level of member experience.

Your Daily Impact At Peloton

• Provide a high level of hospitality and care to members, prospective members, and guests throughout their time at the studio
• Collaboratively address member feedback and queries in person or via email with a helpful and professional demeanor in a timely manner
• Deliver clear, engaging, and enthusiastic pre- and post-class announcements over a microphone to studio audiences
• Effectively book, cancel, and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account-related inquiries
• Perform check-in duties prior to live productions, ensuring members and guests are welcomed and aware of studio rules, waivers, and terms
• Monitor class occupancy levels, managing day-of standby lists and waitlists to ensure live studio spots are optimally filled
• Support the vibrant energy of the studio experience, partnering with the wider production teams on audience placement and participation
• Provide engaging studio tours to members participating in live class experiences
• Create and prepare merchandise bags and assist with hospitality moments
• Assist in post-class meet & greets, including taking and distributing photos to guests and members
• Celebrate key member milestones, such as birthdays or class achievements
• Build proficiency across our digital tools, including our reservation system, email, SMS platforms, G-Suite, and Slack
• Perform administrative tasks as needed, including maintaining studio logs and trackers
• Work cohesively with other studio departments to ensure a streamlined production experience
• Maintain up-to-date knowledge of the Peloton brand, products, and safety guidelines
• Maintain flexibility to support additional studio activations outside of standard member classes, including event support and group/corporate bookings

You Bring To Peloton

• Prior experience in a customer service, hospitality, retail, or front-of-house environment
• Strong digital literacy with the ability to quickly learn new reservation systems and communication tools (G-Suite, Slack, etc.)
• Excellent communication skills with a track record of professional and welcoming phone, email, and in-person etiquette
• Comfort and confidence speaking on a microphone or addressing large groups of people dynamically
• Strong organizational skills with the ability to prioritize tasks and balance multiple guest needs effectively
• Strong problem-solving skills and a proactive approach to supporting guests and teammates
• An enthusiastic, team-oriented, and community-minded approach to hospitality
• A strong interest in health, fitness, wellness, or sports
• A positive, solution-oriented mindset when interacting with members and colleagues alike
• The ability to proactively anticipate guest needs and initiate supportive tasks independently

Work Schedule

• Ability to work a flexible schedule to meet the needs of the studio business, which includes weekends, holidays, early mornings (starting at 5:00 AM), or late evenings (ending at 10:00 PM)
• Availability to meet the minimum part-time requirement of 3 days per week, specifically including Friday, Saturday, and Sunday

The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

Hourly Pay Rate $21$21 USD

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit

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