Job Description

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Benefits Call Center Representative 

Pay Rate: $16.00, which may be below your state's minimum wage. Please take this into consideration when applying.

Onsite Role – Full Time - Chesapeake, VA

Hours: Varies between 8:00 am - 8:00 pm EST and work two late night shifts of 11:30am - 8:00pm per week

Do you love helping people solve complex problems and delivering solutions? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Join our team as a Benefits Call Center Representative.

As a Benefits Call Center Representative at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions. 

About the Role:

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• Assist participants that are scheduled for appointments regarding their retirement packages, including explanations of available options and required documentation
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• Research and resolve participant inquiries by reviewing account details, plan provisions, and system records
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• Document all calls, actions taken, and resolutions accurately in the system
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• Maintain confidentiality and comply with all regulatory, privacy, and company policies
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• Escalate complex or unresolved issues to the appropriate department when necessary
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• Assist with incoming calls from participants regarding retirement and pension benefits in a professional and courteous manner
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• Responsible for managing inbound calls
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• Checking on stop and reissuing cases
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• Managing inboxes
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• Working on death kits
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• Collaborating with the team
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  Provide information on pension eligibility, benefit calculations, and payment timelines

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Requirements: 

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• Have a High School Diploma, or equivalent
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  Be able to successfully pass a criminal background check and drug test

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• Must have strong organization skills 
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• Must have excellent Time management skills
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  Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately

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Working with us:

Join a rapidly growing organization that can support your career goals.

What you get:

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• Paid Training
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• Career Growth Opportunities 
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• Full Benefit Options
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• Great Work Environment 
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• The chance to make a real impact on the travel experience
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Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640 - $37,050.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to  FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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