Responsibilities Handles claims related phone calls from Dealers and Repair Facilities per work schedule performing within company standards Monday through Friday schedule in an office environment Follows proper claims procedures as outlined in training and feedback provided by management Master understanding of contract terms and conditions Understand Exceptions based upon dealership, agent, or client as noted in system Support other team members in assisting customers when situation requires involvement Escalates "Hot Issues" to team lead, supervisor, or managers when unable to resolve satisfactorily Notify Supervisor of any claims in which possible fraud is suspected Participates in all training as required to perform the duties of the role Takes initiative to resolve an issue rather than allow an issue to continue Performs other related duties as required and/or assigned Job Requirements High School Diploma or equivalent Minimum of one year of experience within Automotive Service Industry preferred, specifically the Service Advisor position Must have strong computer skills and the ability to troubleshoot and service policy issues Must be proficient in Windows and MS-Office Products Strong analytical and problem solving skills. Superior verbal/written skills and communications skills Good punctuation, spelling, mathematical, grammar and attention to detail Strong interpersonal skills essential Ability to exercise sound judgment when interacting with customers Must be authorized to work in the U.S or Canada Must be able to successfully pass a background check Located in Victoria, TX Preferences Experience in customer service, insurance claims, or call/claims center environment College Degree or equivalent work experience #J-18808-Ljbffr
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