Job Description

Director Of Customs Compliance (Licensed Customs Broker)

Location: Houston, TX (On-site)

Reports to: General Manager

Supervises: Customs Brokerage Team

Status: Full-time

Role Summary

The Director of Customs Compliance (Licensed Customs Broker) leads the company's customs brokerage function and ensures all import activities meet U.S. Customs and Border Protection (CBP) regulations. This role provides senior-level expertise, oversees entry accuracy and timeliness, and maintains strong internal processes and controls.

You will work closely with the General Manager to maintain a compliant, efficient, and well-structured operation while serving as the primary licensed authority for customs matters. This is not a purely strategic role—you will also share responsibility for customs-related operational coordination to ensure smooth shipment flow and strong customer support.

Key Responsibilities

Customs Compliance Leadership

• Serve as the company's Licensed Customs Broker, reviewing and signing entries as required
• Oversee all brokerage activities to ensure full CBP compliance
• Review documentation, classifications, valuations, and PGA requirements
• Monitor regulatory changes and communicate updates internally and to clients
• Resolve escalated customs issues, discrepancies, and compliance concerns
• Support internal audits, post-entry processes, and corrective actions

Brokerage Team Leadership

• Supervise, mentor, and develop the customs brokerage team
• Provide guidance and training on classification, valuation, and regulatory requirements
• Ensure adherence to SOPs, workflows, and quality standards
• Support onboarding and training of new team members

Operational Support (Compliance-Focused)

• Manage import/export shipments from pre-alert through customs clearance and release
• Review shipping documents (commercial invoices, packing lists, bills of lading)
• Coordinate clearance activities and resolve documentation issues or holds
• Communicate daily with clients, carriers, warehouses, and overseas agents
• Support operations with customs-specific inquiries for active shipments or new prospects

Process & Continuous Improvement

• Collaborate with the General Manager to develop, implement, and enforce SOPs
• Improve compliance accuracy, operational efficiency, and team capability
• Participate in special projects related to regulatory changes or process optimization

Industry Engagement

• Attend monthly HCBFFA board meetings and luncheons as the company's primary compliance representative
• Maintain professional development and industry awareness

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