Guest Services Representative: Gallery Host Job at OCI Hospitality, Cape Canaveral, FL

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  • OCI Hospitality
  • Cape Canaveral, FL

Job Description

Job Description

Job Description

Description:

Essential Duties and Responsibilities

  • Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
  • Registers and processes guests upon arrival and departure
  • Demonstrates telephone courtesy and professionalism??
  • Attentively listens to guests and anticipates any additional needs or concerns
  • Maintains clean and professional appearance of public areas and hotel office??
  • Uses appropriate selling techniques to maximize?revenue and occupancy?
  • Ensures all guest accounts are complete and accurate
  • Demonstrates a working knowledge of all services and facilities of the hotel and local area
  • Complies with the hotel's standard operating procedures and policies
  • Assists in monitoring and upholding procedures for safety of guests and hotel team members?
  • Processes departmental reports
  • Assists team members and other departments as needed to contribute to operational efficiency
  • Delivers amenities and general assistance to guests as requested
  • Able to perform assigned F&B duties as needed
  • Performs additional responsibilities as assigned by leadership
Requirements:

Qualifications

  • Strong interpersonal and communication skills
  • Strong organizational skills and attention to detail
  • Ability to handle stressful situations with poise and professionalism
  • Conduct work-related functions in a professional manner

Job Tags

Work at office, Local area

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