Job Description

Learning Management Systems Administrator

Are you looking for a challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Learning Management Systems Administrator to support the Federal Trade Commission.

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Learning Management Systems Administrator at Terrestris do?

As the Learning Management Systems Administrator, you will have primary responsibility for the functional and technical operation and enhancement and maintenance of FTC's Learning Management Systems (LMS) eTrain2 operating on the Cornerstone platform, and the processes and standards governing its use. The LMS supports training across all mission critical areas, and you will be responsible for designing and applying appropriate workflows and business processes to ensure that required training data is captured and maintained in accordance with applicable standards and FTC business requirements. You will coordinate LMS development and operations adhering to FTC's technology standards and processes and serve as the designated security officer (DSO) for the application.

What does a typical day look like for the Learning Management Systems Administrator?

You will be responsible for:

• LMS Operations and Maintenance :
  • Manage day-to-day operations of the LMS, ensuring functionality, reliability, and accessibility for users.
  • Configure system settings, permissions, roles, and hierarchies to meet organizational needs.
  • Perform regular updates, patches, and upgrades to the LMS platform.
  • Primary point of contact for LMS daily operations and end-user support.
  • Maintains and monitors system performance.
  • Partner with the team, instructors, and vendors to ensure optimal use of the LMS.
  • Identify process and quality improvements, providing feedback on usage, defects, and enhancements.
  • Monitor monthly releases for upcoming system changes and deployments.
• User Management :
  • Create, update, and deactivate user accounts as necessary.
  • Monitor and troubleshoot user access issues, ensuring timely resolution.
  • Provide guidance and technical support to end-users, instructors, and course designers.
  • Generate and analyze user activity reports to identify engagement trends or system issues.
  • Create and manage user structures including the creation of user groups and learning cohorts.
  • Manages course enrollment including progress tracking.
• Course Management :
  • Publish and archive online or blended learning solutions, assign training curricula, and add and delete resources.
  • Manage the course asset library.
  • Populate course information and assign learners.
  • Develop and update standardized tools and reporting for ongoing access to learning information; generate standard and custom reports.
  • Analyze reporting data and recommend strategic direction to Chief Learning Officer, technical managers, or others, as appropriate.
  • Create and manage the overall course structure and set up course programs based on specifications from the instructional designer.
  • Manage tracking of course revisions and history.
  • Build online assessments and evaluations in LMS for courses.
  • Manage relationship with third party vendors and facilitate the successful linkage of courses to FTC's LMS.
  • Assign and manage learning paths, certifications, and compliance training.
• Troubleshooting :
  • Provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
  • Troubleshoot and resolve issues relating to system functionality and software systems.
  • Serve as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
  • Work with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.
• Reporting and Analytics :
  • Develop and generate custom reports on user progress, course completion, and compliance.
  • Provide data insights to support organizational learning strategies.
• Documentation and Training :
  • Develop and maintain standard operating procedures (SOPs) and user guides for the LMS.
  • Conduct training sessions for users, administrators, and course creators on LMS functionality.
  • Document system changes, configurations, and integrations for reference.

What qualifications do you look for?

You might be the systems administrator we're looking for if you have:

• Certification as a Cornerstone Administrator.
• A minimum of 3 years' experience as a Cornerstone LMS administrator working within the government sector.
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems.
• The ability with course design and development.
• The ability to troubleshoot and resolve technical issues.
• The ability to collaborate with others at all levels of the organization as well as vendors.
• Customer service skills and a responsive attitude.
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms.

What kind of benefits does Terrestris offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

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