Are you tired of being held back from implementing your ideas to dramatically improve the outbound/marketing call center team you’re currently managing? It’s time to unleash your potential! This is a new position for Gold Coast so we’re looking for someone with experience to come in and help set things up. Through our social media ads and other sources we receive a large number of dental leads. These are currently being called/worked by an outside company and we’re looking to bring this functionality in house.
TitleOutbound Call Center Manager
Job Description Key Responsibilities:
Team Leadership & Management"
Recruit, train, and manage a team of outbound call center agents.
Set performance expectations, monitor KPIs (e.g. call volume, conversion rates, appointment setting), and provide coaching and feedback.
Conduct regular team meetings and one-on-one performance reviews.
Operational Oversight:
Develop and implement scripts, workflows, and best practices to maximize patient conversions and satisfaction.
Ensure compliance with HIPAA and internal patient communication guidelines.
Monitor call center technology systems and collaborate with IT to resolve technical issues.
Campaign Management:
Design, launch, and track outbound campaigns focused on patient reactivation, new patient acquisition, and drip marketing to existing patients.
Coordinate with marketing and front-office teams to align goals and messaging.
Reporting & Analysis:
Generate and analyze daily, weekly, and monthly performance reports.
Identify trends, areas of improvement, and recommend strategic adjustments.
Present regular updates and performance insights to senior leadership.
full-time $24 - $35 per hour
Salary based on Experience.
Shift & Schedule Work Hours:
• Monday to Friday, 8-hour shifts
Qualifications:
3+ years of experience managing an outbound call center, preferably in a healthcare or dental setting.
Proficient with CRM systems, call center platforms (e.g., RingCentral, Five9), and Microsoft Office Suite.
Knowledge of dental procedures, terminology, and insurance is a plus.
Ability to multitask in a fast-paced, patient-focused environment.
Preferred Skills:
Experience with Open Dental practice management software.
Bilingual in English and Spanish is a plus.
Familiarity with HIPAA compliance and healthcare regulations.
[1] Please apply through the Jobley application form
↓
[2] A recruiter will contact you to schedule an interview
↓
[3] Interview
↓
[4] Job offer
↓
[5] While proceeding with the hiring process, please apply for the Jobley Bonus through your Jobley account.
*The average time from application to job offer is about one week to one month.
*If you are currently employed and have difficulty changing jobs right now, schedules can be discussed.
$75
If you land this job through Jobley, you will be eligible for a jobley bonus.
1st Shift Industrial Painter $24-28/hr Key ResponsibilitiesPrepare surfaces and apply industrial coatings using spray guns and painting equipment.Safely handle paints, coatings, and hazardous materials while following all hazmat and safety procedures.Wear and properly...
...and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader... .... Calibration technicians are responsible for the inspection, maintenance, and repair of instruments and equipment to ensure they are...
...Digital Asset Product Manager Fidelity Digital Asset Management (FDAM) delivers a growing suite of digital asset investment solutions for retail, intermediary, institutional, and on-chain clients. The team integrates Fidelity's robust investment, research, and risk...
...Seasoned Expert In Microsoft Dynamics 365 Business Central We are looking for a seasoned expert in Microsoft Dynamics 365 Business Central... ...optimization experience preferred Experience with Dynamics NAV/Navision is a plus Experience with Power BI, Power Automate,...
...Benefits: Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. In keeping with the company's heritage of delivering value to its owners and team...