Job Description

We are seeking a full‑time Product Support Specialist (Wearables) in our Olathe, KS location. In this role, you will be responsible for providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chats and web posts in a timely manner while escalating issues as necessary. Weekend Shift Saturday–Tuesday, 7:00 am–6:00 pm. Essential Functions Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats. Display strong customer support skills and always maintain professional interactions with Garmin customers and co‑workers. Become knowledgeable in the specifications, capabilities and operation of Garmin products. Remain current on changes in policies, procedures, and product offerings. Complete tasks and/or projects of basic complexity within defined process accurately and timely. Thoroughly document work in an organized and timely manner. Work a consistent and reliable schedule as identified by management. Specific Focus Areas Bilingual Specialist Provide support to Garmin customers in designated language – French, Portuguese, or Spanish. Demonstrate international cultural awareness. Transcreate basic knowledge articles and FAQs. Community Moderator Engage with customer messages across multiple social channels to ensure a positive experience. Develop product knowledge across multiple segments. Possess a fundamental understanding of the social media channels. Shared Support Coordinator Consistently communicate with accounting department to resolve order‑related issues. Demonstrate ability to find creative solutions to order and exchange questions. Perform troubleshooting of issues reported by various departments such as transportation issues and returns. Answer mildly complex questions from Product Support on order issues and entry questions. Review problem orders and notify customers of any issues or delays. Maintain basic knowledge of key systems. Basic Qualifications High School Diploma or GED. Demonstrated interest in the product segment and desire to develop product knowledge. Demonstrated customer service expertise. Strong verbal, written, and interpersonal communication skills. Technical aptitude, problem‑solving and troubleshooting ability. Professionalism, teamwork, positivity, excellent time management and follow‑up skills. Reliable and predictable attendance. Computer skills and ability to navigate multiple screens. Desired Qualifications Fluency in Spanish, Portuguese, or French in addition to English. Equal Opportunity Employer Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability. Benefits This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits. #J-18808-Ljbffr

Job Tags

Similar Jobs