Job Title: Scheduling Coordinator 9:00am - 5:00pm Department: Operations Reports To: Lead Scheduler / Operations Manager Location: Remote Job Title: Scheduling Coordinator 9:00am - 5:00pm Department: Operations Reports To: Lead Scheduler / Operations Manager Location: Remote Requirements Role Overview The Scheduler is responsible for coordinating notary assignments, managing client requests, and ensuring every signing runs smoothly from start to finish. This role requires exceptional organizational skills, strong communication, and the ability to stay calm under pressure. You’ll act as the “air traffic controller” for closings — balancing multiple moving parts, anticipating challenges, and making sure nothing falls through the cracks. Key Responsibilities Receive, review, and assign notary requests through our order management system. Match client needs with the right vetted notary based on location, skill set, and availability. Confirm assignment details with notaries and provide clear instructions. Communicate updates to clients promptly and professionally. Monitor active closings, ensuring scanbacks, shipping, and special instructions are followed. Resolve scheduling conflicts quickly while maintaining client satisfaction. Perform quality checks to confirm accuracy of completed orders. Maintain accurate records in our portal and CRM. Collaborate with teammates to cover workload peaks and end-of-month rushes. Qualifications Prior experience in scheduling, coordination, or administrative support (real estate/title/notary industry experience preferred but not required). Strong multitasking and problem-solving abilities. Excellent written and verbal communication skills. Tech-savvy: comfortable navigating scheduling platforms, CRMs, and communication tools. Highly organized with strong attention to detail. Ability to remain calm and effective under pressure. Core Values We Look For Passion: You care about solving problems and supporting clients. Teamwork: You collaborate and communicate openly with colleagues and clients. Excellence: You deliver beyond expectations. Accountability: You take ownership of outcomes. Efficiently-Effective: You prioritize speed, precision, and quality. VIP Client Treatment: Every client interaction matters. Requirements Home Office with a Quiet Environment A computer With 2 Screens Fast and Reliable Internet #J-18808-Ljbffr
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