Job Description
JOB SUMMARY
Manages the daily functions of the department to ensure protection of property
assets, employees, guests and property. Maintains logs, certifications and
documents required by law and Standard Operating Procedures. Trains staff in
established emergency procedures and implements accident and fire prevention
procedures. Position focuses on ensuring guest and employee satisfaction while
achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in the security/loss prevention
or related professional area.
OR
• 2-year degree from an accredited university in Criminal Justice or related
major; 1 year experience in the security/loss prevention or related professional
area.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
• Assists the Director of Engineering in administering fire prevention programs
and emergency preparedness.
• Completes all record keeping requirements in accordance with property and
division standards to include the OSHA 200 log, OSHA 101, first report of
injury, employee accident analysis, security analysis, key control and daily log
documentation.
• Conducts hazard and risk assessments at the property to include quarterly
OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Demonstrates knowledge of all brand loss prevention guidelines.
- Enforces random bag checks at the Loss Prevention Base Station and the red
sticker policy.
- Complies with applicable laws and safety regulations.
- Follow proper key control guidelines in loss prevention and in the property.
- Develop a monthly checklist for all cctv equipment, alarmed doors, and duress
alarms to ensure that they are fully functional.
• Follows up on all unusual activities in and around the property that would
impair the well being of guests and employees.
• Handles complaints, settling disputes, and resolving grievances and conflicts,
or otherwise negotiating with others.
• Holds Quarterly Meetings and coordinates "Cluster" meetings through the
Director of Loss Prevention.
- Implements action plans to monitor and control risk.
- Maintains integrity of the Loss Prevention Department through unannounced
"spot checks" of the property to identify areas in need of corrective action.
• Monitors all unusual activities in and around the property that would impair
the well being of guests and employees.
• Assists in all investigations for incidents related to both guests and
employees.
• Assists in all loss prevention operations to include but not limited to patrol
process, emergency response, investigations (initial & follow up) for all guest
and employee related incidents, shipping and receiving process (makes
recommendations for improvement), electronic key system and manager on duties
responsibilities.
- Assists in the efforts of the Accident Prevention Committee.
- Assists in first aid program for guests and employees.
- Provides an open door policy.
- Provides escorts for employees and guests.
- Communicates the importance of safety procedures, detailing procedure codes,
ensuring employee understanding of safety codes, monitoring processes and
procedures related to safety.
• Emphasizes teamwork, close working relationships with other departments and
assertive hospitality to serve as a deterrent to crime.
• Encourages and builds mutual trust, respect, and cooperation among team
members.
• Provides personal assistance, medical attention, emotional support, or other
personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
Ensuring and Providing Exceptional Customer Service
- Meet quality standards and customer expectations on a daily basis.
- Inspects and critiques the performance of the loss prevention department to
establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and
retention.
Additional Responsibilities
- Develops liaison with local law enforcement and emergency services.
- Informs and/or updates the executives and the peers on relevant information in
a timely manner.
• Provides information to supervisors and co-workers by telephone, in written
form, e-mail, or in person.
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
“Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt,
forward-thinking service that upholds and builds upon this living legacy. With
the name that’s synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be where you
can do your best work, begin your purpose, belong to an amazing global team, and
become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of
more than 100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you’re happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake
and company founder, J.Willard Marriott. Our hotels offer a work experience
unlike any other, where you’ll be part of a community and enjoy true camaraderie
with a diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you can pursue your
passions in a luxury environment with a focus on holistic well-being. Treating
guests exceptionally starts with the way we take care of our associates. That’s
The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best version of you.
Job Tags
Full time, Work experience placement, Local area