Job Description

OSP Technician

The OSP Technician will locate and mark fiber, protect network infrastructure, and manage right-of-way (ROW) issues. This role requires strong problem-solving skills, the ability to work independently across multiple areas, and excellent communication skills to interact with property owners, contractors, and engineers. The ideal candidate is a proactive and detail-oriented professional who can go above and beyond to ensure the integrity of the network.

Key Responsibilities

• Screen and manage tickets for fiber locate requests.
• Accurately locate and mark fiber routes to prevent damage during construction activities.
• Protect fiber infrastructure when it is at risk of being compromised.
• Drive fiber routes and inspect ROW areas for compliance and potential risks.
• Communicate with property owners whose land intersects with ROW to address concerns.
• Coordinate ROW clearing by reaching out to contractors and obtaining bids.
• Work closely with engineers to resolve ROW issues effectively.
• Respond to planned cable intrusions (PCI) and hot tickets on a 24/7 on-call basis.
• Perform maintenance and troubleshoot equipment inside Regen huts.
• Act as a point of contact for emergency repair and restoration efforts.
• Train new OSP technicians on processes and protocols for fiber locating and protection.
• Provide guidance and support to ensure that new team members meet operational standards.
• Attend meetings with city, state, and utility representatives regarding upcoming projects and infrastructure upgrades.
• Manage communication with contractors and utility companies to facilitate smooth project execution.
• Serve as a representative during discussions with stakeholders to address and resolve ROW and infrastructure issues.
• Manage OSP duties across multiple areas, covering for other technicians as needed.
• Efficiently prioritize tasks to handle multiple responsibilities in different locations.

Required Skills and Qualifications

• Experience: Minimum of 3 years in OSP or telecommunications fieldwork.
• Certifications: Relevant OSP or telecommunications certifications preferred.
• Skills:
  • Proficiency in reading and interpreting construction blueprints and fiber maps.
  • Strong problem-solving skills with the ability to think on your feet.
  • Effective communication skills for dealing with property owners and contractors.
  • Proficient in using OSP tools and equipment for fiber locating and maintenance.
• Availability: Must be available for on-call duties, including weekends and holidays.
• License: Valid driver's license with a clean driving record.

Key Competencies

• Proactive Approach: Ability to anticipate and resolve issues before they escalate.
• Attention to Detail: Ensures accuracy in fiber marking and reporting.
• Customer Service: Ability to manage concerns of landowners and stakeholders professionally.
• Adaptability: Comfortable working across multiple areas and handling unexpected situations.

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