Job Description
Job Summary
The Spa Manager supports the strategic and daily operations of our luxury spa, working in close collaboration with the Spa Director to deliver exceptional guest experience. This role plays a key part in managing the spa team, coordinating services, upholding operational standards, and ensuring excellence in service delivery, cleanliness, and safety. The Spa Manager serves as a hands-on leader and key point of contact for both guests and team members, actively contributing to a serene, welcoming, and elevated spa atmosphere.
Education & Experience
• Minimum of 3 years of experience in spa or wellness management, preferably in a resort or luxury hospitality setting.
• Associate’s or Bachelor’s degree in Hospitality, Business, or a related field preferred.
• Bilingual proficiency (English and Spanish) is mandatory.
• Working knowledge of spa treatments, services, products, and trends.
• Experience in team leadership, scheduling, and inventory management.
• Familiarity with spa software systems and guest service standards.
Skills and Abilities
• Is able to lead by example, fostering teamwork, accountability, and continuous improvement.
• Can effectively communicate with team members, guests, and management across all levels.
• Has the ability to manage priorities and multitask in a fast-paced environment.
• Is able to deliver exceptional guest service and resolve guest concerns with professionalism.
• Can analyze performance data and contribute to decision-making to drive success.
• Has strong organizational skills and attention to detail.
• Is capable of maintaining confidentiality, safety, and compliance at all times.
Physical Requirements
• Ability to work flexible hours, including weekends and holidays as required.
• Ability to stand for long periods of time and be on-site to oversee daily operations.
• Ability to lift and carry up to 25 pounds, and assist with light physical tasks when needed (e.g., setting up for special events or promotional displays).
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